Business Process Management, commonly abbreviated as BPM, is a methodology used by numerous companies to bring in efficiency and effectiveness in the daily workflow and processes of the organisation. BPM, a business practice that is more of an art than science, is essential to the smooth functioning of process in the organisation. BPM is a continuous exercise that involves establishing set processes and organising appropriate ownership, standardising processes so that they are easily understood and managed, the errors are reduced and the risks mitigated, improving processes instead of building new ones from scratch before automating them, and organising outcomes instead of tasks so that focus is maintained.
The steps involved in BPM are as follows:
Analysis: The implementation of BPM starts with analysing the business requirements and current performance, and devising new processes or improving upon existing processes thereafter. A thorough analysis helps in meeting the requirements and improving overall performance.
Design: Analysis of requirements gives rise to the specifications for design solutions that can be implemented. A design solution should accommodate human-to-human, system-to-system, or human-to-system interactions, which aim to reduce errors, mitigate risks, and maintain standard operating processes.
Modelling:The design solution is then modelled using various input values to gauge the behaviour. Iterative changes can be made should there be abnormal or unwanted behaviour using different software tools.
Executing: A business rule engine is used to execute the process model.
Monitoring:A nother method of evaluating the process is by monitoring during the execution phase. This allows to collect data regarding performance, compliance, and errors, which can then be used for predictive analysis such as anticipating future problems and issues.
Optimising: Another advantage of monitoring is that it enables the identification of errors, weaknesses, and inefficiencies in the process, so that they can be improved upon in the next iteration to give better results.
Kyono Consulting houses a team of experts in BPM—the whole process from ideation to implementation will be taken care of by skilled personnel. BPM is adapted by a myriad of companies, each having different objectives. We at Kyono like to take on challenges that push our limits. Each client for us is like a new challenge that we tackle with a fresh perspective in order to get the best and desired results.